Question 1

What is FateHP?

Accepted Answer

FateHP helps you organize your health records in one portable `.phd` file that you control.

Question 2

Is FateHP a hospital, insurer, doctor, or diagnostic tool?

Accepted Answer

No. FateHP helps organize records. It does not diagnose, prescribe, treat, or decide insurance coverage.

Question 3

Why do I need FateID?

Accepted Answer

FateID lets FateHP confirm your access before opening the full workspace.

Question 4

Where do I find my global FateID pass UID?

Accepted Answer

Go to fateid.com/dashboard/global-pass and copy the ID that starts with `pass_`.

Question 5

How does the one-month FateHP demo work?

Accepted Answer

New eligible users can try FateHP for one month. Active FateID subscribers enter normally and do not use a demo.

Question 6

Where does my health record data live?

Accepted Answer

Your health records live in your browser while you work and in the `.phd` file you export. FateHP does not keep a cloud copy of your medical library.

Question 7

Does FateHP store my `.phd` file or medical records in the cloud?

Accepted Answer

No. FateHP does not store your `.phd` file, medical records, insurance records, notes, images, PDFs, folders, or OCR text in the cloud.

Question 8

What does FateHP store online?

Accepted Answer

Only small account details needed to run the app, like FateID access, demo status, encrypted name fields, and limited file labels. Your record contents are not stored there.

Question 9

How much personal information does FateHP collect from the website?

Accepted Answer

FateHP collects the minimum needed for access, demo, billing, and file workflow metadata. FateHP stores zero actual health record contents online.

Question 10

Do I need to export my `.phd` file?

Accepted Answer

Yes. Export after important changes and keep your own backups. The `.phd` file is your copy.

Question 11

Can I add notes, images, folders, and older records manually?

Accepted Answer

Yes. You can add folders, notes, images, PDFs, camera photos, OCR text, and older dated records.

Question 12

How do I organize my medical files?

Accepted Answer

Group files by visits, labs, imaging, insurance, bills, medicine, allergies, photos, PDFs, and notes. FateHP gives you folders and one portable file for them.

Question 13

How can I keep track of my health?

Accepted Answer

You can keep notes, records, files, and health measurements together. Add only the information you have.

Question 14

How can I track my blood pressure?

Accepted Answer

Add blood pressure readings with dates and notes. FateHP helps organize them, but it does not diagnose blood pressure problems.

Question 15

How do I track glucose, A1C, and cholesterol records?

Accepted Answer

Add glucose, A1C, cholesterol notes, lab PDFs, images, and follow-up notes in the same workspace.

Question 16

How do I keep medical insurance records together?

Accepted Answer

Keep member IDs, group IDs, claims, bills, prior authorizations, support numbers, and notes together.

Question 17

What is the best way to save medical PDFs and paper records?

Accepted Answer

Attach PDFs, scan or photograph paper, add OCR text if useful, and place everything in dated folders.

Question 18

How does FateHP secure data?

Accepted Answer

FateHP stores less online, checks access, validates imports, and lets you export protected `.phd` files.

Question 19

Can I encrypt my `.phd` file?

Accepted Answer

Yes. You can protect an exported `.phd` file with a secret. Keep that secret safe, because lost secrets may not be recoverable.

Question 20

Are Appwrite profile fields encrypted?

Accepted Answer

Yes. Sensitive profile fields are encrypted. Your medical record contents are not stored in Appwrite.

Question 21

Does the PWA cache my private health API data?

Accepted Answer

No. The PWA caches app files like icons and layout assets. It does not cache private API responses.

Question 22

Does FateHP sell health data?

Accepted Answer

No. FateHP does not sell your health record contents or use them for ad targeting.

Question 23

Does FateHP collect credit card or private financial information?

Accepted Answer

No. Stripe handles payments. FateHP does not collect card numbers, bank details, card security codes, or private financial records.

Question 24

Is FateHP HIPAA compliant?

Accepted Answer

FateHP follows HIPAA-aware safeguards in practice, including encryption, HTTPS/TLS, FateID authentication, and operational access/activity signals. Formal HIPAA compliance still depends on the exact business, legal, and deployment setup.

Question 25

What HIPAA-style safeguards does FateHP use?

Accepted Answer

FateHP uses encryption at rest where it stores sensitive metadata, HTTPS/TLS in transit, FateID authentication, and operational access/activity signals. Medical record contents stay local-first in the browser and exported .phd file by design.

Question 26

Why not simply say HIPAA compliant everywhere?

Accepted Answer

Because that can be misleading. HIPAA rules depend on who is using the app, why, and under what agreements.

Question 27

How does FateHP stay within the law?

Accepted Answer

FateHP collects less online, avoids diagnosis claims, keeps records user-controlled, and clearly explains its limits.

Question 28

Can FateHP tell me what illness I have?

Accepted Answer

No. FateHP can organize records and show patterns, but it cannot diagnose illness.

Question 29

Are analytics medical advice?

Accepted Answer

No. Analytics help you review your records. They are not medical advice, diagnosis, treatment, or emergency guidance.

Question 30

What should I do in an emergency?

Accepted Answer

Do not rely on FateHP for emergency care. Please seek your countries urgent medical number. FateHP is a filing and review tool, not an emergency response system.

Question 31

Does FateHP work on Android and iOS?

Accepted Answer

Yes. FateHP is designed for desktop, Android, and iOS browsers.

Question 32

Can I install FateHP like an app?

Accepted Answer

Yes. Android users can install it from supported browsers. iOS users can add it to the Home Screen from Safari.

Question 33

Does installation make FateHP fully offline?

Accepted Answer

Not fully. The app can load some saved app files, but check-in and subscription checks need the internet.

Question 34

Will FateHP ever be available as a standalone offline app?

Accepted Answer

Yes, we will consider it. We want people to have long-term control of their health records, so a one-time-license offline app is part of the direction we may explore.

Question 35

Would an offline app replace FateID?

Accepted Answer

Not necessarily. An offline app could use a different license while still allowing optional FateID features.

Question 36

How does FateHP make money?

Accepted Answer

FateHP is supported through FateID subscriptions.

Question 37

Why charge a subscription?

Accepted Answer

Subscriptions help pay for updates, security work, testing, support, and maintenance without selling health data.

Question 38

How does FateHP use Stripe?

Accepted Answer

Stripe handles the additional FateHP subscription payment path and billing portal. FateHP stores only limited Stripe IDs and status needed to confirm access.

Online item	Example fields	Encryption / storage status	Why it exists
FateID pass association	Global pass UID that starts with pass_ and related access identifiers	Used as lookup metadata, not a medical record field	Matches the checked-in FateID pass to the correct FateHP access profile.
Subscription and demo status	Tier name, tier level, access status, demo status, demo start, demo end	Limited account info	Lets FateHP know if you can enter.
Profile name fields	firstName and lastName	Encrypted	Helps the app remember your profile.
File tracking metadata	fileName, currentPHDFile, and previousCurrentPHDFile	Encrypted	Helps you recognize your portable file.
Workspace preference metadata	Basic app preferences, protected export hints, timestamps, and profile settings	Limited app settings	Keeps the app feeling familiar.
Not stored in Appwrite	.phd file contents, medical records, insurance records, notes, images, OCR text, folders, and record library content	Not stored online	These stay with you.

Clear answers for health data, privacy, and compliance.

User-owned files

No cloud medical chart

No diagnosis claims

Example online metadata inventory

Compliance is an operating discipline, not a slogan.

Primary sources we design around.